Shipping policy

Shipping Policy

Last Updated: July 14, 2026

Welcome to FurEverHomes! We are committed to delivering your pet's favorite products safely and as quickly as possible. Please read our shipping policy before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods, festivals, or sales, processing times may take slightly longer.

Order Cancellation

  • Orders may be cancelled only before they have been shipped.

  • If your order has not yet been dispatched, please contact our customer support as soon as possible to request a cancellation.

  • Once an order has been shipped, it cannot be cancelled.

  • Approved cancellations made before shipment will be refunded to the original payment method. Refund processing times may vary depending on your payment provider.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 5–8 business days

  • Other Cities & Towns: 7–12 business days

  • Remote Areas: 10–15 business days

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Free shipping may be offered on selected products or during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available). You can use the tracking information to monitor your shipment.

Delivery Delays

While we work with trusted courier partners, delivery delays can occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • Incorrect or incomplete shipping addresses

We appreciate your patience and understanding in such situations.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

FurEverHomes is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your Order Number

  • Photos of the package (if damaged)

  • A brief description of the issue

We will work with the courier partner to resolve the matter as quickly as possible.

Multiple Shipments

As we source products from different suppliers, your order may arrive in multiple packages. If this happens, you will receive separate tracking information for each shipment, where applicable.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact Us page or customer support email. We are always happy to help.